FAQ & Site Info
If you happen to be out when the courier attempts delivery, they will leave you a card letting you know that they have attempted delivery. On the card will be details on how to contact the courier and instructions on how to re-direct a parcel to an alternative address where someone will be available to sign for the parcel.
We currently deliver Worldwide. We use a 3rd party courier to ensure the safety of your purchases.
Delivery can take 4-10 working days for Mainland European Countries (please see the delivery section). For Other Worldwide: Estimated delivery time is 7-25 working days after cleared payment has been received. Unfortunately we are unable to give you an exact time for delivery.
Yes we do, please see our return policy for full details.
For full details, please see our return policy.
At present we only accept payment via PayPal. This ensures the security of your transaction(s). PayPal is the quickest, easiest and most secure way to pay for all your online purchases. If you are unsure on how to use PayPal or if you are experiencing problems with your account, you can contact PayPal's Customer Support . Alternatively, you can log in to your account and go to the help section, click here to read the PayPal Help Section. E-cheques: PayPal also offers the opportunity to pay by E-Cheque. Please note this method of payment can take up to 14 days to clear. We will not post your item(s) until payment has cleared. For this reason we would suggest you use the normal PayPal method if at all possible.
We only accept payment via PayPal, we are unable to process payments by Credit/Debit cards over the telephone.
At the time of listing all our items listed are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order. This may occur at extremely busy periods when many customers are buying the same products. In the rare instant that this occurs we will contact you as soon as possible to let you know about the issue. We will offer you a suitable alternative in the first instance; if these are not to your liking we can then offer you a full refund with our sincerest apologies.
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